We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
We accept credit/debit card payments via our secure online server. Or via PayPal. Should you wish to use an alternative method of payment, please email making your requests prior to committing to buy.
We aim to dispatch orders within 3 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. We use Royal Mail or Courier. Please note that during Sale periods, orders may take longer to dispatch due to the high volume that we receive at these times.
Please note that choosing and paying for courier service does not guarantee next day delivery, your order will be packed in line with current order processing timescales. If you choose this method, your order will be sent via a trackable courier/postal service.
When requested, postage on orders will be combined only at our discretion.
Please note that we will not accept instructions to leave parcels in bins of any kind. Requests for parcels to be left outdoors or in unsecure locations are entirely at the the customer's risk, your written request on your order will be proof of this. No claim for damage due to loss, theft or poor weather conditions will be accepted in these cases. By requesting that parcels be left in outdoor or unsecure locations, the customer is accepting these terms and waiving their right to claim for lost or damaged parcels.
Should you select the untracked service, Love From Lizi will produce proof of postage, but can not be held liable for non-delivery of items. Should you require further assurance of arrival we recommend the tracked postage we offer.
If you are not satisfied with your purchase, returns are accepted within 7 working days. Goods must be returned in their original packaging in a resell-able condition. P&P costs are non-refundable and a 10% re-stocking fee will be deducted from your refund. Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.
A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited.
Our address is Love From Lizi HQ, 216a Main Road, Hawkwell, Essex SS5 4EG
Please note that during busy periods it is possible for there to be stock level discrepancies. If out of stock items are ordered during sale or offer periods, a full refund will be processed for these items. Our dispatch times may be slightly longer than usual during these busier periods.
The risk of the goods passes to the buyer upon delivery from the carrier but the title in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.
No liability will be accepted for any injury loss or damage suffered as a result of the use of any products supplied by Love From Lizi.