- How long does it take from when my order is placed before it is is shipped?
I strive to ship the same day. This depends on what time I receive the order and if it is a weekend. It may take up to 3 working days. Exceptions arise with the LFL card kits. They don't ship until the 1st of the month.
- I haven't received my order yet, where is it?
The Royal mail states that the parcels take between 5-7 business days to deliver, and I have found this to be the case with the tracked parcels. The untracked ones seem to take longer. I have no other way of tracking your parcel. I do obtain proof of postage for every parcel I send.
- I have entered my address incorrectly on the order, can you change it please?
As long as you have contacted me before I ship your parcel I'll be happy to change it. If I have already sent it, the responsibility falls to you. Should I receive the parcel back, I can resend it to you at your expense, or refund you the cost of the product.
- I completed my order and realized I forgot to order something, can I make another order and combine the two?
Absolutely, its exactly the kind of thing I'm forever doing so fully understand it! As long as I haven't mailed your parcel I will happily merge two invoices.
- I sent you and email and I haven't heard anything back from you for a couple of days?
I really apologize if this is the case. I am running this shop alone, and I have a day job and a two year old, (I realize I'm a little insane!) that said, I absolutely will get back to you, you are all very important to me.
- When will the next kit come out?
The kits are released on the 19th of each month, the same day as the unboxing video on YouTube. They start shipping on the First of the month. Sneak peeks start on the 12th of each month.
- Will you be doing a subscription for your kits?
The subscription service is now active!! Please pop over to the Card Kit section of the shop and select the subscription that applies to where you live in the world, all the details are held there.
Please let me know if you would like to be added to the mailing list for information about the card kits. (Please email firstname.lastname@example.org to be added)